Product Review Submission

The Preservation Process

The Wedding Gown Preservation Company puts the highest degree of professional care into the heirloom processing of your gown.

First, we examine your gown to find all spots. A detailed Quality Control Report is updated through each and every step. We use proven formulas to remove spots and treat the entire gown for sugar stains. Your gown is thoroughly cleaned with extra attention given to the neckline, trim and hemlines.Our experts shape the gown, position a full bust form and fill the sleeves. It is then wrapped in acid-free tissue (Celebrity Kit is wrapped in unbleached muslin), and fitted carefully into a preservation chest with an acid-free display window. The preservation chest is then enclosed in a 700 lb.-test shipping carton.

Your gown is then shipped back to you pre-paid anywhere in the Continental United States via Fed Ex Ground. The preservation process will be completed in 2-6 weeks after we receive it. Please Note: During the height of our busy season the preservation process may take slightly longer. Repairs or additional services requested may also extend the processing time.


Questions & Answers             

Do I need to have my gown cleaned before sending it to your company?
No, we will handle all of the cleaning necessary to ensure a proper preservation.                   

What exactly is the process that you use to clean the gown?      
Wedding Gown Preservation Company has several different processes that are used in cleaning. Each gown is evaluated before cleaning and the best process for that particular gown is used. All of the processes are safe, gentle and done by hand. Please note: We do remove shoulder pads and bust forms, as leaving them in the gown could cause damage over time. They are then packaged separately and shipped with your gown.                   

What stains are removed with your process?                   
We are able to remove at least 95% of all stains. Those such as tar, blood, grass stains, mud, grease and food are the most common, and of course any sugar stains such as cake icing, wine or other types of beverages.                   

What can be seen through the display window?                   
You are able to see your gown and veil through the display window. Other items are positioned near the bottom of the window where possible or underneath the gown.                   

Can I have my veil and or other accessories cleaned, but not placed with my gown?                   
Yes, you may for an additional charge. Please refer to your order form for pricing information.                   

What else can I send along with my gown?                   
You may also send items such as your veil, headpiece, garter, gloves, moneybag, handkerchief, slip, flower girl dress, etc. for an additional charge. Three items may be placed with your gown for FREE, but may not include silk bouquets, slip, or shoes. Please refer to your order form for pricing information. Please note: All items placed in the preservation chest with your gown MUST be cleaned by WGP in order to be placed with your gown.                   

What kinds of repairs are done to the gown?                   
Wedding Gown Preservation company prides itself on having a large staff of tailors and seamstresses that handle most repairs for a nominal fee.                   

Can I reseal the box myself if it was opened inadvertently but the gown was not handled?                   
Your preservation chest is shipped to you sealed. However, if the chest is opened, we have enclosed sealing squares to place inside the seams of the preservation chest.                   

If I need to open up the preservation chest any time in the future, will that jeopardize or void the guarantee?                   
Your guarantee will not be voided if you open the chest to inspect your gown; however, you should take care to reseal the chest with the sealing squares provided. We have also enclosed gloves with which to handle the gown. Removing the gown entirely from the chest, and wearing the gown will void your guarantee. If your gown was handled excessively or soiled it should be cleaned and preserved again.                   

Where should I direct any questions or concerns?                   
You may call us at 1.800.305.3108 and a representative will gladly assist you. Our hours are Monday through Friday, 8:00 AM to 4:30 PM Eastern Standard Time.                   

Is my gown guaranteed?                   
YES! We provide a 100% guarantee against caramelized sugar stains or yellowing of the gown (see Preservation Kit page for details). If at any time the gown is found to have yellowed or has caramelized stains, we will reprocess the gown at no extra charge to the customer. If re-processing is unsuccessful, we will refund the preservation cost.