We want you to be happy with your purchase from us! If for some reason you are not happy, and your item is eligible for return or exchange, we ask that you follow these instructions to return your item to our store. It is very important that these steps be followed precisely in order to receive your available refund or exchange. If these guidelines are not followed no credit or exchange will be issued, no exceptions.

Unless otherwise stated, lingerie CAN be returned for a refund of the purchase price minus a 10% restocking fee. They must be in perfect, new, never worn, condition. They must not be damaged, soiled, stained, torn, and be free of offensive odors (i.e.: smoke). Panties and thongs may NOT be returned or exchanged due to health regulations. All sales are final on panties and thongs. Customer is responsible for all return shipping costs. We will not refund return shipping fees. In order to receive credit for your return we ask that you carefully follow the lingerie return instructions below.

--Notify us that you would like to return/ exchange your lingerie within 3 days of delivery. We will issue you a Return Authorization number.

--Lingerie that you wish to return must be shipped back to our store via UPS Ground or USPS Priority Mail and received within 10 business days from time the package was delivered to your shipping address. Lingerie MUST be shipped before the wear date as submitted on your order. (If your wear date is less than 10 days away, you are still given 10 days to get the package back to us, but it must be shipped from you before the wear date.) Refunds will not be credited if we do not receive your return within 10 business days from the day the package was delivered to you, no exceptions.

--Please include a copy of your invoice for faster processing.

--Lingerie must be in excellent, unworn condition, packaged securely in the original or comparable packaging. We are not responsible for damages or loss that may occur in return shipping to our store. Should the lingerie return in damaged condition, due to inadequate shipping packaging or method, you will not be refunded.

--Please write the Return Authorization number clearly on the outside of the package. Packages without a Return Authorization will NOT be accepted by our shipping department and refunds will not be issued for the items in them.

--Upon receiving the lingerie within 10 days from the date it was delivered to you, we will inspect it to see that they meet the previously mentioned criteria. If so, we will credit the amount of the purchase, minus 10% restocking fee, to the credit card used for the original purchase. Please allow 1-3 weeks, from the time we receive your return, for the credit to appear on your statement. If you paid with a check or money order, a check will be issued to you. Please allow 2-4 weeks for delivery of check or money order.

--If you have selected an exchange we will process your new order (including price adjustments, if any) and notify you of the availability and delivery details.