We want you to be happy with your purchase from us! If for some reason you are not happy, and your item is eligible for re-inspection, we ask that you follow these instructions to return your item to our store so that we may assess the problem. It is very important that theses steps be followed precisely in order to receive your available refund or replacement. If these guidelines are not followed no credit or exchange will be issued, no exceptions.

Unless dresses are damaged, defective, or incorrectly delivered (i.e.incorrect item is delivered, delivered past wear date, delivered to address other than provided at time of order, etc.), they CANNOT be returned or exchanged. If the dress you received is damaged, defective, or incorrectly delivered we will accept a return for re-inspection in order to assess the problem and determine the best way to correct it. When returned for re-inspection, the dress must be in perfect, new, never worn, condition as received at the time of delivery. It must not be damaged, soiled, stained, torn, and be free of offensive odors (i.e. smoke). Customer is responsible for all return shipping costs. We will not refund return shipping fees unless the dress is determined to be damaged, defective, or incorrectly delivered. In order to return your dress for re-inspection, we ask that you carefully follow these return instructions.

--Notify a member of our staff about the problem with your order within 3 days of delivery. If your item is eligible for re-inspection, you will receive a Return Authorization number that will allow you to return the dress to us for re-inspection. Call us toll-free at: 1-877-769-1336 or Contact Us: http://www.tjformal.com/c5305/Contact-Us.html . Return Authorizations are required for all packages to be received by our shipping department.

--Address that you wish to return for re-inspection must be shipped back to our store via UPS Ground or USPS Priority Mail and received within 10 business days from time the package was delivered to your shipping address. The dress MUST be shipped before the wear date as submitted on your order. (If your wear date is less than 10 days away, you are still given 10 days to get the package back to us, but it must be shipped from you before the wear date.) Refunds will not be credited or replacements/ repairs will not be made if we do not receive your return within 10 business days from the day the package was delivered to you,no exceptions.

--Include a copy of your invoice. Please note any comments or information (i.e. your measurements, sales associate's name who assisted you, description of problem, etc.) that will help us to process your order faster.

--The dress must be in excellent, unworn condition, packaged securely in the original or comparable packaging. We are not responsible for damages or loss that may occur in return shipping to our store. Should the dress return in damaged condition, due to inadequate shipping packaging or method, you will not be refunded.

--Please write the Return Authorization number, given to you by a member of our staff, clearly on the outside of the package. Packages without a Return Authorization will NOT be accepted by our shipping department and refunds will not be credited or replacements/ repairs will not not be issued for the items in them.

--Upon receiving the dress within 10 days from the date it was delivered to you, we will inspect it to see that it is in perfect, new, never worn,condition as received at the time of delivery and that it is not be damaged, soiled, stained, torn, and is free of offensive odors (i.e.smoke). We will then inspect your item, check the color, measure for size accuracy, etc. as necessary concerning the particular problem with your order.

--If we find that your item is, in fact, incorrect or defective we will inform the manufacturer of the problem and you will be issued a repair or replacement as quickly as possible. We will notify you of the repair/replacement details and confirm that they will work within your time constraints. If time does not allow for the corrected item to reach you before your wear date, you will be given the option to exchange or return the item for a full refund, including return shipping costs. Returns will only be allowed for those dresses that cannot easily and quickly be repaired or replaced. If a refund is in order, we will credit the amount of the purchase, as well as return shipping costs to us, to the credit card used for the original purchase. Please allow 1-3 weeks, from the time we receive your return, for the credit to appear on your statement. If you paid with a check or money order, a check will be issued to you. Please allow 2-4 weeks for delivery of check or money order. If you choose to exchange the dress, we will process your new order(including price adjustments, if any) and notify you of the availability and delivery details.

--If we find that your item is correct and has no flaws we will return the item to you at your expense. You will not be reimbursed for any purchase costs and/or shipping costs, and will be charged the additional shipping fees to return the item to you. Please note: If the item is returned to you, you will not receive a store credit or a refund to your credit card whether or not you accept the returned item.

--In the event of a rare conditional circumstance, we may choose to approve a return or exchange on a item that is not flawed. If so, we will accept the return for refund of the purchase price minus a 50%-85% restocking fee or an exchange for a refund of the purchase price minus a 25% restocking fee. Such circumstances must be approved via telephone by a member of our staff based on the situation. We always refuse the right to accept returns or exchanges on items that were correct and not damaged, defective, or incorrectly delivered (i.e. incorrect item is delivered, delivered past wear date, delivered to address other than provided at time of order, etc.).

International Orders
We are unable to provide free returns or exchanges on international orders and therefore are unable to provide a pre-paid return label. We are unable to refund import duties associated with your order. Please Note: You are responsible for all charges associated with the return of your item(s).