As stated clearly throughout our website, we do not accept returns or exchanges on our special occasion/order items - dresses. All dress sales are final.

We are a specialty retail store and do not take returns or exchanges in our physical store as is the policy of most stores like ours and this extends to our internet customers as well. Here are a few of the reasons that we are not able to take returns or exchanges:

1. As for special orders, our manufacturers do not accept our returns on items unless they are damaged, defective, or incorrectly delivered (i.e.: incorrect item is delivered, delivered past wear date, delivered to address other than provided at time of order, etc.). Therefore, we may only accept returns or exchanges from our customers under the same conditions. There are no refunds for shipping, regardless of reason for return.

2. Due to limited store space as a full-service specialty store we do not have the same capacity that our manufacturers and factories do to house dresses. Each season we buy stock for our store depending on how many gowns we think we can sell that given season. Any returned gowns would have to be added to our stock in our store. (Because dresses are ordered in specific styles, sizes and colors it is very rare that another customer will want the exact dress that you did,which means we would rarely be able to sell the dress.) This would then cause our store to be overstocked and force us to raise our prices to cover losses due to returns and exchanges.

3. Some customers would want to return their gown AFTER wearing it. No one would want to buy a gown that someone has already worn and we are unable to sell used merchandise.

4. Many gowns sell out quickly and there may not be another gown available for exchange.

Our return policy is very strict so that we may continue to offer you competitive prices on quality merchandise. It is your responsibility,when placing an order, to understand and abide by this policy.

We take pride in offering our customers quality merchandise that is delivered as promised! We carefully inspect each item that is shipped from our store to be sure it is the style, size, and color that you ordered, free of damage or defect and will reach you before your wear date. However, if we fail to do so, we will be happy to accept your return or exchange. If this does happen, please accept our apology and notify us within 3 business days of the problem so that we can correct it for you as quickly as possible.

International Orders
We are unable to provide free returns or exchanges on international orders and therefore are unable to provide a pre-paid return label. We are unable to refund import duties associated with your order. Please Note: You are responsible for all charges associated with the return of your item(s).

See: I think my item is flawed or incorrect, what should I do?