First, thank you for choosing TJ Formal! We hope that you'll love your dress and we will keep you as updated as possible about your order status until the dress is delivered to you. We can't stress enough how important it is that you check your email frequently as this is the way we will communicate with you about your order status. Please be sure that the email you gave us is correct, in use, and that you check it often. If you haven't received an email from a member of our staff with your order status and it's been more than 24-48 hours, please call us at 1-877-769-1336 so that we can confirm!

After we receive your order a member of our staff will begin processing your order. If we can get the dress you want, when you want it, we'll email you telling you this and get the dress on its way to you! If we can NOT get the dress for you before your wear date, we'll let you know that as well, and give you some other options to choose from. Don't worry, we will NOT charge your card if we cannot fill your order. During peak season it can often be difficult to get the most popular dresses due to the high demand, so it's really important for you to check your email or contact us to be sure that your order was filled. We don't want you waiting for a dress that wasn't available, and we always want to help you find another one!

Want more details about the availability and how order delivery works? See : If I order a dress, how long will it take to get to me?