Please accept our apology for not being able to fill your order!  Believe us, we always want to help you find a dress and we always want to fill your orders!  Unfortunately we aren't always able to do so.  A couple reasons for this are that we may not have been able to get you the dress you wanted in time for your specific wear date, also dresses sell out fast and your size and color may already be gone. Please check your email again to find out specific details about your order, why it was cancelled, and possible alternative options.  Remember that we won't charge your credit card if we have to cancel your order.  For more info. about this see: When is my credit/ debit card charged? &  How are personal checks and money orders handled?

Especially during prom season, the hot dress styles will go fast so be ready to make your decision quickly and to always have a second or third option. If your dress wasn't available, don’t get discouraged, there are thousands of dresses to choose from and we’ll do our best to help you find another one that you’ll love!  Please call or email with questions or to check availability on another dress.

Keep in mind that inventory can change everyday, every hour, and even every minute during our peak season.  We keep our inventory and website as updated as possible, and although we apologize for the inconvenience, we are not responsible for items that are no longer available and can not guarantee the item you want will be available at the time you order it, in time for your wear date, or at all. 

Considering the huge amount of dresses that we offer on our website it is impossible for us to keep our website updated according to our manufacturers' ever changing inventory, so we appreciate your understanding if the dress you want is no longer available. Please keep searching or ask for our help because we want to help you find a dress that you love!)

See: How do I know if a dress is in stock? for dresses that are available for immediate delivery!