Orders that have been processed cannot be canceled or refunded. Due to the special order nature of most items, we are not able to cancel orders that have already been placed with our manufacturers, especially those that are already in production or in transit. In stock items are generally shipped out within 48 hours and cannot be canceled once in transit.

Because orders are processed and shipped as quickly as possible in order to ensure that you receive the gown you want before your wear date we can not allow a cancellation period. Most orders are processed within 24-48 hours, but during business hours they are often processed within a few hours. However, if you are able to contact us immediately following the submission of an order, before it is processed & shipped, we will do our best to help you!