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Prom Dresses 2010 Preview
Prom Dresses 2010
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Prom Dresses 2010
Dresses on Sale
Short Dresses
Homecoming & Holiday
Wedding Attire
Mother of the Bride Dresses
Pageant Gowns
Quinceañera Dresses
Party Dresses
Special Occasion Gowns
In Stock Dresses
Shoes
Jewelry
Accessories
Children's
Tuxedos
Gifts
Wedding Invitations
About Us
What is "Make an Offer"?
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Why Shop Early for Your Prom Dress?
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TJ Formal's Frequently Asked Questions
General Questions
Important Order & Shipping Information
Are you an established company?
Can I visit your retail store?
Do you have a store in my area?
Are you an authorized retailer?
What is a "Wear Date"?
How do I get wrinkles out of my dress?
How should I store my dress?
Can you send me a Catalog?
Do you rent dresses?
Inventory & Product Information
How do I check availability and delivery time?
How do I know if a dress is in stock?
What is a "Special Order"?
What if I don't have time to special order?
What dresses do you have in stock?
Can I see more pictures of a dress?
Can I order extra fabric for a bridesmaid dress?
What is dye lot variance?
Can I see a dress in another color?
Are you an authorized retailer?
Why has an item's information changed?
I saw an item I wanted; now I can't find it?
Measuring & Fit
How do I measure for a dress & find the best fit?
How do the gowns fit?
What if my measurements don't match the size chart?
What if the dress I order doesn't fit me?
I'm tall, can I get a dress with longer length?
How do I convert U.S. sizes to U.K. sizes?
How can I convert international shoe sizes?
What are some tips for avoiding alterations?
Can you do alterations?
How do I measure for a bra & find the right size?
Orders
How long does it take to get a "special order"?
What is a "Wear Date"?
How can I place an order?
Do you charge sales tax?
Can I cancel my order?
My order status says "Cancelled", why?
Why has my order been cancelled?
I bought a dress yesterday, but I have a coupon today, can I still use it?
The dress I bought yesterday is on sale today, can I get the sale price?
How will you contact me (about my order)?
I think I placed a duplicate order, what should I do?
I just placed my order, now what?
How can I check my order status?
What are the Terms of Use for this site?
Make An Offer
What is Make an Offer?
Can I just email you an offer?
What products are available for Make an Offer?
Are all products that have the Make an Offer feature in stock?
Why can’t I input a lower offer?
How do I improve my chances of having my offered accepted?
What happens after I submit my offer?
What are the payment options for Make an Offer?
I am getting an error when I submit my offer. What should I do?
Payment
What are the methods of payment?
When is my credit/debit card charged?
How do Paypal payments work?
How are personal checks and money orders handled?
Do you charge sales tax?
Shipping
Important Shipping Information
How are orders shipped?
How long does shipping take?
How much does shipping cost?
Do you ship internationally?
Do you charge customs on International packages?
If I order a dress, how long will it take to get to me?
How can I get a tracking number for my package?
How can I track my package?
What should I do if my tracking number isn't working?
How do I contact UPS/ USPS about my package?
What should I do if my shipment was delivered damaged?
Can I have UPS hold my package or re-route it to a different address?
Returns & Exchanges
Can dresses be returned/ exchanged?
I think my item is flawed or incorrect, what should I do?
How do I return a flawed or incorrect item for re-inspection?
Can shoes be return/ exchanged?
How do I return/ exchange shoes?
Can lingerie be exchanged?
How do I return/ exchange lingerie?
Can accessories be exchanged?
How do I return/ exchange accessories?
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