Prom Dresses 2012

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TJ Formal's Frequently Asked Questions

General Questions

Important Order & Shipping Information

Are you an established company?

Can I visit your retail store?

Do you have a store in my area?

Are you an authorized retailer?

What is a "Wear Date"?

How do I get wrinkles out of my dress?

How should I store my dress?

Can you send me a Catalog?

Do you rent dresses?

Inventory & Product Information

How do I check availability and delivery time?

How do I know if a dress is in stock?

What is a "Special Order"?

What if I don't have time to special order?

What dresses do you have in stock?

Can I see more pictures of a dress?

Can I order extra fabric for a bridesmaid dress?

What is dye lot variance?

Can I see a dress in another color?

Are you an authorized retailer?

Why has an item's information changed?

I saw an item I wanted; now I can't find it?

Measuring & Fit

How do I measure for a dress & find the best fit?

How do the gowns fit?

What if my measurements don't match the size chart?

What if the dress I order doesn't fit me?

I'm tall, can I get a dress with longer length?

How do I convert U.S. sizes to U.K. sizes?

How can I convert international shoe sizes?

What are some tips for avoiding alterations?

Can you do alterations?

How do I measure for a bra & find the right size?

Orders

How long does it take to get a "special order"?

What is a "Wear Date"?

How can I place an order?

Do you charge sales tax?

Can I cancel my order?

My order status says "Cancelled", why?

Why has my order been cancelled?

I bought a dress yesterday, but I have a coupon today, can I still use it?

The dress I bought yesterday is on sale today, can I get the sale price?

How will you contact me (about my order)?

I think I placed a duplicate order, what should I do?

I just placed my order, now what?

How can I check my order status?

What are the Terms of Use for this site?

Live Chat

What is Live Chat?

Payment

What are the methods of payment?

When is my credit/debit card charged?

How do Paypal payments work?

How are personal checks and money orders handled?

Do you charge sales tax?

Shipping

Important Shipping Information

How are orders shipped?

How long does shipping take?

How much does shipping cost?

Do you ship internationally?

Do you charge customs on International packages?

If I order a dress, how long will it take to get to me?

How can I get a tracking number for my package?

How can I track my package?

What should I do if my tracking number isn't working?

How do I contact UPS/ USPS about my package?

What should I do if my shipment was delivered damaged?

Can I have UPS hold my package or re-route it to a different address?

Returns & Exchanges

Can dresses be returned/ exchanged?

I think my item is flawed or incorrect, what should I do?

How do I return a flawed or incorrect item for re-inspection?

Can shoes be return/ exchanged?

How do I return/ exchange shoes?

Can lingerie be exchanged?

How do I return/ exchange lingerie?

Can accessories be exchanged?

How do I return/ exchange accessories?

Free Shipping

On All U.S. Ground Orders

Knowledge Center

Learn About Fabrics, Style & Cuts

Size Charts

& Measuring Instructions

Testimonials

Customer Dress Success Stories

Wedding	Social	Pageant	Prom & Homecoming
Mother of the Bride Dresses Wedding Dresses Bridesmaid Dresses Brides' Reception Dresses Flower Girl Dresses Destination Wedding Dresses Short Bridesmaid Dresses Affordable Bridesmaid Dresses Short Wedding Dresses Maternity Bridesmaids view all...	Quinceañera Dress Cocktail Dress Guest of the Wedding Mardi Gras Dresses Special Occasion Gowns Little Black Dresses Clubwear Debutante Gowns Formal Tops Graduation Dresses view all...	Girls Pageant Pageant Dresses Pageant Interview Suits Raphael Pageant Swimwear	Prom Dresses Homecoming Dresses Homecoming Best Sellers

Prom & Homecoming	Social	Wedding	Pageant
Sherri Hill Jovani Mori Lee Evenings by Allure La Femme Jasz Couture Riva Designs Panoply Studio 17 Terani view all...	Terani Couture Jovani Evenings Rina di Montella Bonny Special Occasion Alyce Designs Special Occasions Quinceañera Collection Bonny Quinceañera VM by Mori Lee Vizcaya Quinceañera Alyce Designs Dulcísima Quinceañera view all...	Montage by Mon Cheri Mothers Soulmates Mothers Mori Lee Bridal Cameron Blake Mothers Alyce Designs JDL Boutique Mothers Bari Jay Bridesmaids Caterina Mothers Casablanca Bridal Daymor Couture Mothers Alfred Angelo Bridesmaids view all...	Tiffany Designs Girls Sherri Hill Girls Landa Designs Pageant Terani Gold Label Pageant Ritzee Girls Party Time Perfect Angels Girls Party Time Prima Donna Pageant Little Rosie Girls Lil Allie Girl

Dress Styles	Your Prom Style	Dresses by Color
Short Dresses Long Gowns Ball Gowns One Shoulder Dresses Low Back Gowns High-Low Dresses Mermaid Dresses Strapless Dresses Sequined Dresses Petite Dresses view all...	Short n'Sweet Glam Girl Sexy Diva Princess Classic Chic Modern Urban Chic Rocker Glam	Blue Dresses White Dresses Red Dresses Purple Dresses Pink Dresses Black Dresses Green Dresses Silver Dresses Yellow Dresses

Shoes	Jewelry	Accessories	Gifts & Extras	Mens & Boys
Best Sellers Special Occasions Alisha Hill Touch Ups Girls Shoes Helen's Heart Carlo Fellini Dyeables Coloriffics Wild DNA view all...	Earrings Bracelets & More Necklaces & Jewelry Sets Pageant Jewelry Jim Ball Designs	Best Sellers Body Shapers by Spanx Beauty & Fashion Fixes Exposed Envy Lingerie Headpieces, Veils & Tiaras PurseN Gloves, Shawls & More Jackets Girls Accessories view all...	Gown Preservation Garment Bags Gifts Wedding Invitations	Boys Tuxedos Vests, Ties & Accessories Tuxedo Shoes Tuxedo Jewelry

Prom & Homecoming	Wedding	Pageant	Social
Prom & Homecoming Dresses	Girls Dresses Mother of the Bride Gowns Bridesmaid Dresses Wedding Gowns	Pageant Dresses	Special Occasion Dresses