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Our Policy

We want you to be happy with your purchase and we take pride in offering our customers quality merchandise, delivered as promised, with great customer service! However, if you aren’t completely satisfied with your purchase, we offer returns and exchanges (with the exception of bridal, bridesmaids and sale gowns!

We are a specialty retail store and when you place an order on our website we will treat you with the same care and respect that we extend to our in-store customers. Please be assured that:

          • We will do everything possible to make sure that your order is filled in a timely manner and that your shipment
            will arrive on schedule, as ordered.
          • We will communicate with you after receiving your order.
          • We will address all important details, including confirming that your item will be received in time for your wear date.
          • We stand behind this policy by extending a full refund if we ship you the wrong style, color, or size or if your item
            has a manufacturer defect.
          • We will issue a full refund if, due to unforeseen circumstances, your item cannot be shipped in time for your
            wear date and will inform you of this extremely rare occurrence as soon as possible.       

Returns and Exchanges

You may choose to return or exchange regular priced shoes or accessories within 3 days.*

Dresses:

We are not able to take dress returns. All dress sales are final. We are a specialty retail store and do not take returns or exchanges in our physical store as is the policy of most stores like ours and this extends to our internet customers as well. However, we take pride in offering our customers quality merchandise, delivered as promised, with great customer service!

Shoe Options:
          • Exchange your shoes for a store credit minus a $10 restocking fee
          • Return your shoes for a refund minus a $15 restocking fee

Accessory Options:
          • Exchange your accessories for a store credit minus a $10 restocking fee
          • Return your accessories for a refund minus a $15 restocking fee

 Requirements:

          • You must contact us to request a return or exchange within 3 days of the delivery date of your order.
          • The return or exchange request must be shipped back to us before the wear date given on your order.
          • Your item must be in new condition, as received, with the original tags in place.
          • Your order was for a full priced eligible item, not on sale.
          • The item must be shipped back within 3 business days from the date the Return Authorization Number (RA #)
            is given, and before the wear date on your order.
          • If exchanging, you must select an in stock item within 10 days.

 
See our full return policy for all the details.


Order Details

          • All orders require 24-48 hours for processing. Orders are processed during normal business hours.
          • Approximate shipping time via UPS for in stock items: Ground: 1-5 business days, 2nd day Air: 2 business days,     
            Next Day Air: 1 business day, International: 3 days-2 weeks plus processing time.
          • Approximate shipping time via USPS for in stock items: Priority Mail: 1-5 business days & 1-2 weeks for APO/FPO,
            Express Mail: 1-2 business days, Global Express Mail: 3 days-2 weeks
          • All special orders may have additional production, delivery, and/or shipping time (from manufacturer). You will be
            notified of this via email after your order is processed.
          • The items you order are subject to availability. Most items are special order & you will be notified of your item's
            availability & delivery date, via email, when your order is processed.
          • Please notify TJ Formal immediately of any problems with your order or change requests by calling 1-417-623-4333.
          • All sales are subject to TJ Formal's Terms and Conditions of Sale. TJ Formal reserves the right to refuse any order.
          • Please note that colors may vary depending on your monitor settings. 
          • Once your order is placed with our designer/vendor it may not be cancelled. Our suppliers begin processing your order as soon as it is received. They do not allow TJ Formal to cancel orders once they begin processing them.