Frequently Asked Questions
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General Questions
- Are you an authorized retailer?
- How should I store my dress?
- How do I get wrinkles out of my dress?
- Important Order & Shipping Information
- Do you have a store in my area?
- Can I visit your retail store?
- Are you an established company?
- Can you send me a Catalog?
- Do you rent dresses?
Inventory & Product Information
- What if I don't have time to special order?
- What dresses do you have in stock?
- Can I see more pictures of a dress?
- Can I order extra fabric for a bridesmaid dress?
- Can I see a dress in another color?
- Are you an authorized retailer?
- Why has an item's information changed?
- How do I check availability and delivery time?
- How do I know if a dress is in stock?
- I saw an item I wanted; now I can't find it?
Measuring/Fit
- I'm tall, can I get a dress with longer length?
- How do I convert U.S. sizes to U.K. sizes?
- How can I convert international shoe sizes?
- What if my measurements don't match the size chart?
- What are some tips for avoiding alterations?
- How do the gowns fit?
- How do I measure for a dress & find the best fit?
- What if the gown I order doesn't fit me?
- Can you do alterations?
- How do I measure for a bra & find the right size?
Orders
- How long does it take to get a "special order"?
- Important Order & Shipping Information
- Can I cancel my order?
- My order status says "Cancelled", why?
- Why has my order been cancelled?
- I bought a dress yesterday, but I have a coupon today, can I still use it?
- The dress I bought yesterday is on sale today, can I get the sale price?
- How will you contact me (about my order)?
- I just placed my order, can I change something?
- I think I placed a duplicate order, what should I do?
- I just placed my order, now what?
- How can I order a gown?
- How can I check my order status?
Payment
- How do Paypal payments work?
- What are the methods of payment?
- When is my credit/debit card charged?
- How are personal checks and money orders handled?
Returns/ Exchanges
- Can dresses be returned/ exchanged?
- I think my item is flawed or incorrect, what should I do?
- How do I return a flawed or incorrect item for re-inspection?
- Can shoes be return/ exchanged?
- How do I return/ exchange shoes?
- Can swimwear be returned?
- Can lingerie be exchanged?
- How do I return/ exchange lingerie?
- Can accessories be exchanged?
- How do I return/ exchange accessories?
Shipping
- Important Order & Shipping Information
- How are orders shipped?
- How long does shipping take?
- How much does shipping cost?
- Do you ship internationally?
- If I order a dress, how long will it take to get to me?
- Do you charge customs on International packages?
- How can I get a tracking number for my package?
- How can I track my package?
- What should I do if my tracking number isn't working?
- How do I contact UPS/ USPS about my package?
- UPS has my package. Why haven't they delivered it?
- What should I do if my shipment was delivered damaged?
- Can I have UPS hold my package or re-route it to a different address?

