Returns
Can dresses be returned/ exchanged?As stated clearly throughout our website, we do not accept returns or exchanges on our special occasion/order items - dresses. All dress sales are final.
We are a specialty retail store and do not take returns or exchanges in our physical store as is the policy of most stores like ours and this extends to our internet customers as well. Here are a few of the reasons that we are not able to take returns or exchanges:
1. As for special orders, our manufacturers do not accept our returns on items unless they are damaged, defective, or incorrectly delivered (i.e.: incorrect item is delivered, delivered past wear date, delivered to address other than provided at time of order, etc.). Therefore, we may only accept returns or exchanges from our customers under the same conditions.
2. Due to limited store space as a full-service specialty store we do not have the same capacity that our manufacturers and factories do to house dresses. Each season we buy stock for our store depending on how many gowns we think we can sell that given season. Any returned gowns would have to be added to our stock in our store. (Because dresses are ordered in specific styles, sizes and colors it is very rare that another customer will want the exact dress that you did, which means we would rarely be able to sell the dress.) This would then cause our store to be overstocked and force us to raise our prices to cover losses due to returns and exchanges.
3. Some customers would want to return their gown AFTER wearing it. No one would want to buy a gown that someone has already worn and we are unable to sell used merchandise.
4. Many gowns sell out quickly and there may not be another gown available for exchange.
Our return policy is very strict so that we may continue to offer you competitive prices on quality merchandise. It is your responsibility,when placing an order, to understand and abide by this policy.
We take pride in offering our customers quality merchandise that is delivered as promised! We carefully inspect each item that is shipped from our store to be sure it is the style, size, and color that you ordered, free of damage or defect and will reach you before your wear date. However, if we fail to do so, we will be happy to accept your return or exchange. If this does happen, please accept our apology and notify us within 3 business days of the problem so that we can correct it for you as quickly as possible.
I think my item is flawed or incorrect, what should I do?
We carefully inspect each item that is shipped from our store to be sure it is the style, size, and color that you ordered, free of damage or defect and will reach you before your wear date. However, if we fail to do so, we will be happy to accept your return or exchange. If you find a flaw or a mistake in your order, please accept our apology and notify us within 3 business days of the problem so that we can correct it for you as quickly as possible. Call us toll-free at: 1-877-769-1336 or Contact Us: http://www.tjformal.com/contact/
Do you think your dress is the wrong color, wrong size, or doesn’t look like the picture? Often colors appear slightly different on the computer monitor than in person, embellishment or design may be difficult to discern, or there could have been a mistake in sizing. Whatever the case may be, we want you to be happy with your purchase! If you think there is a problem with the item you ordered please notify us within 3 days of delivery so that we can fix the problem as quickly as possible. We’ll discuss the problem with you to find the best solution for you in the time frame you have available!
You may submit your item for re-inspection by notifying us within the 3 days. We will issue you a Return Authorization number that will allow you to return the package, in its original packaging it its original condition, to us at your expense. When we receive the package we will inspect your item, check the color, measure for size accuracy, etc.
--If we find that your item is, in fact, incorrect or defective we will inform the manufacturer of the problem and you will be issued a repair or replacement as quickly as possible. If time does not allow for the corrected item to reach you before your wear date, you will be given the option to exchange or return the item for a full refund, including return shipping costs.
--If we find that your item is correct and has no flaws we will then return the item to you at your expense. You will not be reimbursed for any purchase costs, shipping costs, and will be charged the additional shipping fees to return the item to you.
--In the event of a rare conditional circumstance, we may choose to approve a return or exchange on a item that is not flawed. If so, we will accept the return for refund of the purchase price minus a50% restocking fee or an exchange for a refund of the purchase price minus a 25% restocking fee. Such circumstances must be approved via telephone by a member of our staff based on the situation. We always refuse the right to accept returns or exchanges on items that were correct and not damaged, defective, or incorrectly delivered (i.e.delivered past wear date, delivered to address other than provided at time of order, incorrect item is delivered, etc.).
How do I return a flawed or incorrect item for re-inspection?
We want you to be happy with your purchase from us! If for some reason you are not happy, and your item is eligible for re-inspection, we ask that you follow these instructions to return your item to our store so that we may assess the problem. It is very important that theses steps be followed precisely in order to receive your available refund or replacement. If these guidelines are not followed no credit or exchange will be issued, no exceptions.
Unless dresses are damaged, defective, or incorrectly delivered (i.e.incorrect item is delivered, delivered past wear date, delivered to address other than provided at time of order, etc.), they CANNOT be returned or exchanged. If the dress you received is damaged, defective, or incorrectly delivered we will accept a return for re-inspection in order to assess the problem and determine the best way to correct it. When returned for re-inspection, the dress must be in perfect, new, never worn, condition as received at the time of delivery. It must not be damaged, soiled, stained, torn, and be free of offensive odors (i.e. smoke). Customer is responsible for all return shipping costs. We will not refund return shipping fees unless the dress is determined to be damaged, defective, or incorrectly delivered. In order to return your dress for re-inspection, we ask that you carefully follow these return instructions.
--Notify a member of our staff about the problem with your order within 3 days of delivery. If your item is eligible for re-inspection, you will receive a Return Authorization number that will allow you to return the dress to us for re-inspection. Call us toll-free at: 1-877-769-1336 or Contact Us: http://www.tjformal.com/contact/ . Return Authorizations are required for all packages to be received by our shipping department.
--Address that you wish to return for re-inspection must be shipped back to our store via UPS Ground or USPS Priority Mail and received within 10business days from time the package was delivered to your shipping address. The dress MUST be shipped before the wear date as submitted on your order. (If your wear date is less than 10 days away, you are still given 10 days to get the package back to us, but it must be shipped from you before the wear date.) Refunds will not be credited or replacements/ repairs will not be made if we do not receive your return within 10 business days from the day the package was delivered to you,no exceptions.
--Include a copy of your invoice. Please note any comments or information (i.e. your measurements, sales associate's name who assisted you, description of problem, etc.) that will help us to process your order faster.
--The dress must be in excellent, unworn condition, packaged securely in the original or comparable packaging. We are not responsible for damages or loss that may occur in return shipping to our store. Should the dress return in damaged condition, due to inadequate shipping packaging or method, you will not be refunded.
--Please write the Return Authorization number, given to you by a member of our staff, clearly on the outside of the package. Packages without a Return Authorization will NOT be accepted by our shipping department and refunds will not be credited or replacements/ repairs will not not be issued for the items in them.
--Upon receiving the dress within 10 days from the date it was delivered to you, we will inspect it to see that it is in perfect, new, never worn,condition as received at the time of delivery and that it is not be damaged, soiled, stained, torn, and is free of offensive odors (i.e.smoke). We will then inspect your item, check the color, measure for size accuracy, etc. as necessary concerning the particular problem with your order.
--If we find that your item is, in fact, incorrect or defective we will inform the manufacturer of the problem and you will be issued a repair or replacement as quickly as possible. We will notify you of the repair/replacement details and confirm that they will work within your time constraints. If time does not allow for the corrected item to reach you before your wear date, you will be given the option to exchange or return the item for a full refund, including return shipping costs. Returns will only be allowed for those dresses that cannot easily and quickly be repaired or replaced. If a refund is in order, we will credit the amount of the purchase, as well as return shipping costs to us, to the credit card used for the original purchase. Please allow 1-3 weeks, from the time we receive your return, for the credit to appear on your statement. If you paid with a check or money order, a check will be issued to you. Please allow 2-4 weeks for delivery of check or money order. If you choose to exchange the dress, we will process your new order(including price adjustments, if any) and notify you of the availability and delivery details.
--If we find that your item is correct and has no flaws we will return the item to you at your expense. You will not be reimbursed for any purchase costs and/or shipping costs,and will be charged the additional shipping fees to return the item to you.
--In the event of a rare conditional circumstance, we may choose to approve a return or exchange on a item that is not flawed. If so, we will accept the return for refund of the purchase price minus a50% restocking fee or an exchange for a refund of the purchase price minus a 25% restocking fee. Such circumstances must be approved via telephone by a member of our staff based on the situation. We always refuse the right to accept returns or exchanges on items that were correct and not damaged, defective, or incorrectly delivered (i.e. incorrect item is delivered, delivered past wear date, delivered to address other than provided at time of order, etc.).
Can shoes be return/ exchanged?
We understand that shoes can be a difficult item to fit. All the brands that we carry should run very true to your normal shoe size. We always recommend that you order a ½ size bigger when in doubt, but if the shoes you purchase just don’t fit, we’ll be happy to take them back!
Unless otherwise stated, shoes CAN be returned for a refund of the purchase price minus a $15.00 restocking fee. They must be in perfect, new, never worn, condition. They must not be damaged, soiled, stained, torn, and be free of offensive odors (i.e. smoke). Dyed shoes cannot be returned. Customer is responsible for all return shipping costs. We will not refund return shipping fees. In order to receive credit for your return we ask that you carefully follow the shoe return instructions (which will also be included in your package).
How do I return/ exchange shoes?
We want you to be happy with your purchase from us! If for some reason you are not happy, and your item is eligible for return or exchange, we ask that you follow these instructions to return your item to our store. It is very important that these steps be followed precisely in order to receive your available refund or exchange. If these guidelines are not followed no credit or exchange will be issued, no exceptions.
Unless otherwise stated, shoes can be returned for a refund of the purchase price minus a $15.00 restocking fee. They must be in perfect, new, never worn, condition. They must not be damaged, soiled, stained, torn, and be free of offensive odors (i.e.: smoke). Dyed shoes cannot be returned. Shoes must be shipped back before the wear date submitted with order. Customer is responsible for all return shipping costs. We will not refund return shipping fees. In order to receive credit for your return we ask that you carefully follow the instructions below (which will also be included in your package). If these guidelines are not followed no credit or exchange will be issued, no exceptions.
--Shoes that you wish to return must be shipped back to our store via UPS Ground or USPS Priority Mail and received within 10 business days from time the package was delivered to your shipping address. Shoes MUST be shipped before the wear date as submitted on your order. (If your wear date is less than 10 days away, you are still given 10 days to get the package back to us, but it must be shipped from you before the wear date.) Refunds will not be credited if we do not receive your return within 10 business days from the day the package was delivered to you,no exceptions.
--Fill out the return/exchange form that is included in your package telling us why you are returning the shoes and what, if anything, you would like to exchange them for. Please include a copy of your invoice for faster processing.
--Shoes must be in excellent, unworn condition, packaged securely in the original or comparable packaging. We are not responsible for damages or loss that may occur in return shipping to our store. Should the shoes return in damaged condition, due to inadequate shipping packaging or method, you will not be refunded.
--Please write/attach the Return Authorization number clearly on the outside of the package. Packages without a Return Authorization will NOT be accepted by our shipping department and refunds will not be issued for the items in them.
--Upon receiving the shoes within 10 days from the date they were delivered to you we will inspect them to see that they meet the previously mentioned criteria. If so, we will credit the amount of the purchase, minus$15.00 restocking fee, to the credit card used for the original purchase. Please allow 1-3 weeks, from the time we receive your return, for the credit to appear on your statement. If you paid with a check or money order, a check will be issued to you. Please allow 2-4 weeks for delivery of check or money order.
--If you have selected an exchange we will process your new order (including price adjustments, if any) and notify you of the availability and delivery details.
Can swim wear be returned/ exchanged?
We understand that swim wear can be difficult to fit and we want you to look great in a suit from TJ Formal! However, due to health concerns, we are not able to accept returns or exchanges on swim wear. See: I think my item is flawed or incorrect, what should I do?
Can lingerie be exchanged?
We understand that lingerie can be a difficult item to fit. We always recommend that you MEASURE CAREFULLY and follow the manufacturers sizing charts as provided, but if the lingerie you purchase just doesn’t fit, we’ll be happy to take it back!
Unless otherwise stated, lingerie CAN be returned for a refund of the purchase price minus a 10% restocking fee. They must be in perfect, new, never worn, condition. They must not be damaged, soiled, stained, torn, and be free of offensive odors (i.e.: smoke). Panties and thongs may NOT be returned or exchanged due to health regulations. All sales are final on panties and thongs. Customer is responsible for all return shipping costs. We will not refund return shipping fees. In order to receive credit for your return we ask that you carefully follow the lingerie return instructions.
How do I return/ exchange lingerie?
We want you to be happy with your purchase from us! If for some reason you are not happy, and your item is eligible for return or exchange, we ask that you follow these instructions to return your item to our store. It is very important that these steps be followed precisely in order to receive your available refund or exchange. If these guidelines are not followed no credit or exchange will be issued, no exceptions.
Unless otherwise stated, lingerie CAN be returned for a refund of the purchase price minus a 10% restocking fee. They must be in perfect, new, never worn, condition. They must not be damaged, soiled, stained, torn, and be free of offensive odors (i.e.: smoke). Panties and thongs may NOT be returned or exchanged due to health regulations. All sales are final on panties and thongs. Customer is responsible for all return shipping costs. We will not refund return shipping fees. In order to receive credit for your return we ask that you carefully follow the lingerie return instructions below.
--Notify us that you would like to return/ exchange your lingerie within 3 days of delivery. We will issue you a Return Authorization number.
--Lingerie that you wish to return must be shipped back to our store via UPS Ground or USPS Priority Mail and received within 10 business days from time the package was delivered to your shipping address. Lingerie MUST be shipped before the wear date as submitted on your order. (If your wear date is less than 10 days away, you are still given 10 days to get the package back to us, but it must be shipped from you before the wear date.) Refunds will not be credited if we do not receive your return within 10 business days from the day the package was delivered to you, no exceptions.
--Please include a copy of your invoice for faster processing.
--Lingerie must be in excellent, unworn condition, packaged securely in the original or comparable packaging. We are not responsible for damages or loss that may occur in return shipping to our store. Should the lingerie return in damaged condition, due to inadequate shipping packaging or method, you will not be refunded.
--Please write the Return Authorization number clearly on the outside of the package. Packages without a Return Authorization will NOT be accepted by our shipping department and refunds will not be issued for the items in them.
--Upon receiving the lingerie within 10 days from the date it was delivered to you, we will inspect it to see that they meet the previously mentioned criteria. If so, we will credit the amount of the purchase, minus 10% restocking fee, to the credit card used for the original purchase. Please allow 1-3 weeks, from the time we receive your return, for the credit to appear on your statement. If you paid with a check or money order, a check will be issued to you. Please allow 2-4 weeks for delivery of check or money order.
--If you have selected an exchange we will process your new order (including price adjustments, if any) and notify you of the availability and delivery details.
Can accessories be exchanged?
If the accessories you chose don't look as great as you expected with your dress, we’ll be happy to take them back!
Unless otherwise stated, accessories CAN be returned for a refund of the purchase price minus a $10.00 restocking fee. They must be in perfect, new, never worn, condition. They must not be damaged, soiled, stained, torn, and be free of offensive odors (i.e.: smoke). Special order name bracelets may NOT be returned or exchanged. All sales are final on special order name bracelets. Customer is responsible for all return shipping costs. We will not refund return shipping fees. In order to receive credit for your return we ask that you carefully follow the accessory return instructions.
How do I return/exchange accessories?
We want you to be happy with your purchase from us! If for some reason you are not happy, and your item is eligible for return or exchange, we ask that you follow these instructions to return your item to our store. It is very important that these steps be followed precisely in order to receive your available refund or exchange. If these guidelines are not followed no credit or exchange will be issued, no exceptions.
Unless otherwise stated, accessories CAN be returned for a refund of the purchase price minus a $10.00 restocking fee. They must be in perfect, new, never worn, condition. They must not be damaged, soiled, stained, torn, and be free of offensive odors (i.e.: smoke). Customer is responsible for all return shipping costs. We will not refund return shipping fees. In order to receive credit for your return we ask that you carefully follow the accessory return instructions below.
--Notify us that you would like to return/ exchange your lingerie within 3 days of delivery. We will issue you a Return Authorization number.
--Accessories that you wish to return must be shipped back to our store via UPS Ground or USPS Priority Mail and received within 10 business days from time the package was delivered to your shipping address. Accessories MUST be shipped before the wear date as submitted on your order. (If your wear date is less than 10 days away, you are still given 10 days to get the package back to us, but it must be shipped from you before the wear date.) Refunds will not be credited if we do not receive your return within 10 business days from the day the package was delivered to you, no exceptions.
--Please include a copy of your invoice for faster processing.
--Accessories must be in excellent, unworn condition, packaged securely in the original or comparable packaging. We are not responsible for damages or loss that may occur in return shipping to our store. Should they return in damaged condition, due to inadequate shipping packaging or method, you will not be refunded.
--Please write the Return Authorization number clearly on the outside of the package. Packages without a Return Authorization will NOT be accepted by our shipping department and refunds will not be issued for the items in them.
--Upon receiving the lingerie within 10 days from the date it was delivered to you, we will inspect it to see that they meet the previously mentioned criteria. If so, we will credit the amount of the purchase, minus$10.00 restocking fee, to the credit card used for the original purchase. Please allow 1-3 weeks, from the time we receive your return, for the credit to appear on your statement. If you paid with a check or money order, a check will be issued to you. Please allow 2-4 weeks for delivery of check or money order.
--If you have selected an exchange we will process your new order (including price adjustments, if any) and notify you of the availability and delivery details.
