How long does it take to get a "special order"?
The quick answer is:
Dresses that are not in-stock in our store, but are in-stock with the manufacturer can take anywhere from 3-12 business days to get to you. Dresses that are not in-stock at our store OR at the manufacturer and are special ordered, can take anywhere from a few days to several months, depending on the production time.
The detailed answer is:
If it is in-stock with the manufacturer: If we don’t have the dress in-stock in our store we will immediately check with our manufacturer to see about special ordering the dress you want. If they have the dress in your size and color hanging on their racks they will ship it out to us within 1-6 days (this depends on the season). After we receive it in our store we ship it out to you the same day!
If it is NOT in-stock in our store or with the manufacturer: If the dress you want is sold out, both in our store and with the manufacturer, we will ask the manufacturer for the next available ship date for a special order. They will give us a date (anywhere from a few days to several weeks) that the dress you want, in your size and color, will be available to ship, according to its production time. As soon as they make/receive the dress, they will ship it to our store within the quoted time. After we receive it in our store we ship it out to you the same day! Drop shipping is available with some manufacturers, which means the dress can ship directly to you (this may require an additional fee).
The above answers are generally for prom dresses, but can also apply to other dresses, shoes and accessories. Here are some more important guidelines for those items that are almost ALWAYS specially made-to-order for you:
-Bridal gowns: Generally take 12-18 weeks for delivery. Rush delivery/production (8-10 weeks) is often available for an additional charge. (Occasionally the style, size and color you need is in stock at our store or with the manufacturer and can reach you in as little as a week or two, but this is rare, so let us know if you have availability questions regarding specific items.)
- Bridesmaid gowns: Generally take 10-14 weeks for delivery. Rush delivery/production (3-8 weeks) is often available for an additional charge. (Occasionally the style, size and color you need is in stock at our store or with the manufacturer and can reach you in as little as a week or two, but this is rare, so let us know if you have availability questions regarding specific items.)
Drop shipping is available with some manufacturers, which means the dress can ship directly to you (this may require an additional fee).
Upgrades in shipping are always available if you are on a tight schedule or if you just want your dress sooner! Keep in mind that shipping upgrades only affect the actual shipping time from the manufacturer to our store, from our store to you, or both, but NOT the production time.
Every order, for every dress, for every event date is different! These basic guidelines can change based on the situation, so please contact us for more information or if you’re working within short time frame. We’re more than happy to work with you to find a solution that and ALWAYS want to help you find a dress!
How can I place an order?
You may order from our website shopping cart, by calling us at 1-877-769-1336 or by visiting our store in Joplin, Missouri.
When ordering on our website simply choose an item, color, size, etc. and "Add to Cart". Once you’re happy with your selections, proceed to “Check Out” and follow the instructions. Make sure you provide the correct billing and shipping information, correct email (this is how we’ll contact you regarding the order), phone number (in case of emergency), and payment information. Double check your dress style, size and color as well because we do not accept returns or exchanges. We will begin processing your order as soon as possible, but remember that your order is not complete until you receive a notification email from a member of our staff with the availability and delivery details. We will never charge your credit card unless we can fill your order by your wear date!
We communicate with our customers via email concerning their order status so it’s VERY important that the email you gave us is correct, in use, and that you check it often. If you need to correct yours or if you haven’t received an email from us within 24-48 hours confirming your order, please call us at 1-877-769-1336!
If you prefer to order by phone, please call us at 1-877-769-1336. Be sure to have your dress style number, size, color and wear date ready to give to a member of our staff. Also have your credit card handy so that we can complete the order for you if the dress you want is available.
Please contact us if you have trouble placing your order or if we can be of any assistance!
Why has my order been cancelled?
Please accept our apology for not being able to fill your order! Believe us, we always want to help you find a dress and we always want to fill your orders! Unfortunately we aren't always able to do so. A couple reasons for this are that we may not have been able to get you the dress you wanted in time for your specific wear date, also dresses sell out fast and your size and color may already be gone. Please check your email again to find out specific details about your order, why it was cancelled, and possible alternative options. Remember that we won't charge your credit card if we have to cancel your order.
Especially during prom season, the hot dress styles will go fast so be ready to make your decision quickly and to always have a second or third option. If your dress wasn't available, don’t get discouraged, there are thousands of dresses to choose from and we’ll do our best to help you find another one that you’ll love! Please call or email with questions or to check availability on another dress.
Keep in mind that inventory can change everyday, every hour, and even every minute during our peak season. We keep our inventory and website as updated as possible, and although we apologize for the inconvenience, we are not responsible for items that are no longer available and can not guarantee the item you want will be available at the time you order it, in time for your wear date, or at all.
Considering the huge amount of dresses that we offer on our website it is impossible for us to keep our website updated according to our manufacturers' ever changing inventory, so we appreciate your understanding if the dress you want is no longer available. Please keep searching or ask for our help because we want to help you find a dress that you love!)
How will you contact me (about my order)?
We will contact you regarding your order status and with questions about your order via email. It’s VERY important that the email you gave us on your order is correct, in use, and that you check it often. If you need to correct yours or if you haven’t received an email from us within 24-48 hours confirming your order, please call us at our main website office at: 1-877-769-1336!
In the event that there is any type of emergency, or if we need further clarification regarding something in your order we will call you at the phone number you supplied on your order form.
I think I placed a duplicate order, what should I do?
If we receive more than one order for the same item from the same customer we realize that it’s most likely a mistake or technical problem, so we’ll ask you before processing them both! If you’re not sure how many orders you placed or what items you purchased on that order, you can check your order status to keep updated on your orders. Just let us know, as soon as possible, if something isn’t right! Please have your order number(s) ready when calling.
I just placed my order, now what?
First, thank you for choosing TJ Formal! We hope that you'll love your dress and we will keep you as updated as possible about your order status until the dress is delivered to you. We can't stress enough how important it is that you check your email frequently as this is the way we will communicate with you about your order status. Please be sure that the email you gave us is correct, in use, and that you check it often. If you haven't received an email from a member of our staff with your order status and it's been more than 24-48 hours, please call us at 1-877-769-1336 so that we can confirm!
After we receive your order a member of our staff will begin processing your order. If we can get the dress you want, when you want it, we'll email you telling you this and get the dress on its way to you! If we can NOT get the dress for you before your wear date, we'll let you know that as well, and give you some other options to choose from. Don't worry, we will NOT charge your card if we cannot fill your order. During peak season it can often be difficult to get the most popular dresses due to the high demand, so it's really important for you to check your email or contact us
to be sure that your order was filled. We don't want you waiting for a dress that wasn't available, and we always want to help you find another one!
After you receive your dress, send us your photo so we can add it to our testimonials
page! We also love to have pictures shared with us on Facebook
Can I register my dresses?
Yes! We do not register dresses in our store, but encourage you to register your dress online at the National Prom Dress Registry! You can register your dress for any high school in the country. Encourage your friends to register too so that everyone has a unique dress for prom.