Since we receive a high volume of email, we are not able to answer questions about the issues listed below on an individual basis. Detailed answers for many of your questions are answered on our FAQ's page or here:
- Shipping Information
- Return Policy
- Size/Fitting/Measurements
- International customers - may call 1-417-623-4333
- Dress Availability - see listing below each item. If there are no selections available call 1-877-769-1336 or 1-417-623-4333.
- Wear Date - the exact date of your event. We know that you need the item as soon as possible but will have to cancel your order if the item is not available by the wear date you state.
- Special Order - the item is not available in our store and must be ordered from our vendor.
- Pictures of Dresses in other colors - we have posted the only pictures available from our vendors.
- Catalogs- - We do not have catalogs to mail out. We created our online catalog that displays nearly every dress we have available!
- Store Location - Joplin, Missouri and Charleston, South Carolina
Feel free to call us during office hours at 1-877-769-1336 or 1-417-623-4333.
Website Office Hours
Monday-Friday: 10:00am to 5:30pm
1-877-769-1336
Closed: New Year's Day, Easter, Mother's Day, Memorial Day, July 4th, Thanksgiving, Christmas
Outside of office hours or to discuss other issues or questions, you may contact TJ Formal by email. Emails are not answered on the weekends but a representative will review your inquiry and get in touch with you as soon as possible.
Joplin Store Hours
Monday-Friday: 11:00am to 6:00pm
Saturday: 10:00pm to 5:00pm
Sunday: 1:00pm to 4:00pm
Closed: New Year's Day, Easter, Mother's Day, Memorial Day, July 4th, Thanksgiving, Christmas
Joplin Store Location
508 N Range Line Rd, Suite A
Joplin, MO 64801
(417) 623-4333
Charleston Store Location
520 Folly Rd, Suite 50
Charleston, SC 29412
(843) 795-8777
Charleston Store Hours
Monday-Saturday: 10:00am to 6:00pm
Sunday: 1:00pm to 5:00pm
Closed: New Year's Day, Easter, Mother's Day, Memorial Day, July 4th, Thanksgiving, Christmas
Please include the following information in your message so we may assist you and expedite your question. We cannot answer questions about availability unless you provide ALL of the following information:
Order Number (if applicable)
Manufacturer and Style Number
Color Choice
Size
Wear Date
Click HERE: Email TJ Formal
